Policies
Cancellation policy
We know plans change. Here is exactly what happens if yours do.
- Call (239) 472-1559 to cancel or move your date. We do not take cancellations by email.
- Cancel at least 48 hours before your scheduled pickup and you receive a full refund.
- Cancel inside 48 hours and we charge $25 per person.
- No-shows and day-of cancellations are not refunded.
- If you booked through TripAdvisor, Viator or GetYourGuide, cancel through them — their rules apply to their booking.
Why we ask you to callEmail is checked once a day, and a cancellation that arrives after we have dispatched a van still costs us the seat. A phone call reaches the office that runs the schedule.
If we cancel
If we cancel a tour — for safety, weather or because a departure did not meet its minimum — you choose another date or a full refund. No fee applies.
Groups and private tours
Groups of eight or more need seven days’ notice to cancel. Private tours and step-aboard guide bookings are quoted individually and carry the cancellation terms stated on your quote.